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Open to Global Remote Sales Opportunities

Sarah Wawira Njogu

B2B Sales & SaaS Pipeline Growth

Six years turning cold pipeline into closed revenue for global B2B SaaS teams — prospecting, discovery, qualification, and handoff, run with CRM discipline across remote, multi-market environments.

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Portrait of Sarah Wawira Njogu Nairobi, Kenya · Remote
6+ yrs
Full-cycle B2B SaaS sales experience
35%
Growth in enterprise pipeline coverage
40%
Cut in lead response time via CRM discipline
98%
Customer satisfaction track record
Professional Summary

Results-driven, quota-minded, and fluent in the full sales cycle — from first touch to signed handoff.

Track record includes lifting prospect engagement by 25%, cutting lead response times by 40%, and growing enterprise pipeline coverage by 35% through structured outreach and CRM discipline. Skilled across prospecting, discovery, qualification, and account-team handoff, with strong cross-functional collaboration and a 98% customer satisfaction record. Now seeking roles at the intersection of sales and customer experience — where pipeline generation meets retention, and where closing a deal is the start of the relationship, not the end of it. I bring the instincts of a closer and the discipline of someone who has owned support tickets, CRM data, and renewal conversations, and I’m looking for a team that wants both.

Professional Experience

2022 — 2026
Aug 2024 – Feb 2026
Remote
Sales Development Representative · Crimson Global Academy
  • Coordinated 8 high-quality discovery sessions per week for admissions officers across distributed teams by evaluating incoming enquiries and standardising asynchronous intake processes.
  • Increased prospect engagement rates by 25% across global markets through structured multi-touch outreach and consultative communication.
  • Reduced lead response times by 40% in Salesforce CRM by auditing pipeline activity and automating task reminders for account managers.
  • Qualified prospective client inquiries via direct calls and virtual interactions to ensure optimal alignment with institutional offerings.
  • Executed hybrid client engagement events to build brand credibility and foster long-term customer relationships.
Jun 2023 – Jul 2024
Remote
Customer Support Consultant · SupportYourApp
  • Sustained a 95% First-Contact Resolution rate across global time zones, delivering multi-channel technical support via phone, live chat, and email.
  • Reduced customer ticket resolution times by 30% through systematic diagnostic protocols for primary and secondary platform users.
  • Elevated customer satisfaction scores to 98% by authoring detailed support documentation and delivering personalised troubleshooting.
  • Partnered with engineering and product teams to report recurring system bugs affecting multi-tenant software installations.
Jul 2023 – Feb 2024
Remote
Sales Development Representative · Hodi.Co Client: SupportLogic
  • Generated 15 qualified enterprise sales opportunities monthly across a distributed virtual team via targeted outreach campaigns in Salesforce and Outreach.
  • Boosted account retention indicators by 20% through structured follow-up routines and proactive support during early prospect lifecycle stages.
  • Expanded total addressable contact coverage by 35% across key accounts using LinkedIn Sales Navigator and Qualified.com data enrichment.
  • Synthesised performance metrics into weekly, monthly, and quarterly reports for senior leadership to optimise account management approaches.
Oct 2022 – Mar 2023
USA, Remote
Sales Development Representative · LABUSA Client: Elidel International LLC
  • Executed 40 outbound diagnostic calls per day, expanding customer contact outreach and generating a 15% increase in client demo conversions.
  • Improved client onboarding completion rates by 25% by conducting live product demonstrations and tailored follow-up consultations.
  • Dispatched 50 targeted promotional emails daily across Florida and Georgia markets while coordinating outbound communications remotely.
Earlier Experience
Senior Associate, PCA — THCO, Remote Mar 2022 – Oct 2022
Corporate Account Executive — Brighter Monday Kenya, Nairobi Apr 2021 – Mar 2022
Customer Service Specialist — Boxleo Courier & Fulfilment Company, Nairobi Aug 2020 – Mar 2021
Business Development Intern — Mzawadi, Nairobi Sep 2019 – Dec 2019
Real Estate Sales & Marketing Intern — Atmus Enterprises Limited, Nairobi Jun 2018 – Aug 2018

Skills & Tools

Core stack

Core Skills

Pipeline Generation Lead Qualification Consultative Selling Discovery Calls Account Expansion Revenue Growth CRM Management Multi-Touch Outreach Client Retention Relationship Building Sales Reporting & Forecasting Cross-Functional Collaboration Customer Success Data Diagnostics Market Research

Tools & Platforms

Salesforce CRM HubSpot CRM Zoho CRM Outreach Qualified.com LinkedIn Sales Navigator Lusha Zendesk Intercom Slack Notion Zoom Microsoft Teams Google Meet Discord Microsoft 365 Google Workspace

Education & Credentials

Laikipia University, 2019
Bachelor of Arts, Economics & History
Laikipia University
2019
Language English Fluent
Language Swahili Native

Certifications & Training

  • Introduction to Sales ManagementAlison, 2023
  • Technical Support FundamentalsGoogle, 2023
  • Global Outsource & Offshore Professional TrainingLABUSA, 2023
  • Diploma in Customer ServiceAlison.com, 2020
  • Digitisation of Data TrainingAdepts Technologies, 2022
  • Business Communication — Fundamentals of Business WritingAlison, 2020